• IVR... is a byword for user-hostility. So what if there was a Google for phone menus? Turns out there is. We ran into Fonolo at this year’s eComm. It’s a genuinely brilliant idea.... will probably have a profound effect on how call centres and voice-enabled business processes are organized...
  - Telco 2.0

Do customers enjoy calling your company?

The frustrations with the process are all too familiar: aggravating phone menus, waiting on hold, getting transferred between agents, repeating information that was already punched in. If your company has a call center, odds are you are guilty of some of these flaws. They cost your company in two ways: the expense of longer calls, and the loss of goodwill from your customers.

You'd like to fix it but...

You'd like to find a pleasant and efficient way to get your callers to the right agent.

But what options do you have? The telephone keypad has only 0 through 9 plus # and *. You could make your menu voice-driven but people hate talking to a machine.

You'd like to provide an enjoyable experience to your callers.

But your call center is a complex collection of components that are hard to customize and lacks standards for adding new features. Even if you could get something new integrated with your system, how would it extend to the outsourced call center that is handling your overflow calls?

You'd like to get better feedback from your callers. (Is the new call center doing well? Did the new agent training pay off?)

But very few people want to stay on the line to answer questions after a call and even fewer reply to your email surveys.

You'd like to take advantage of the smart phones that are in the hands of more and more of your customers.

But the cost of developing your own mobile app and tying it in with your back-end systems is way out of reach.

Fonolo is the answer

Our mission is to solve the flaws with the call experience you're giving your customers today and make them delighted to call you tomorrow.

To do that, we've taken a radically different approach from anything you've seen before. An approach that...

• doesn't require any changes to your existing phone system.
• you can trial easily by setting it up in just days.
• will delight your customers from the browser and smart phone.
• delivers bottom-line results to your business in the form of cost reductions and gains in customer goodwill.

Learn more

Please contact us to learn more about our visual navigation, virtual queuing, caller feedback and mobile application solutions.